Privacy Policy

The COMPANY created this website for the sole purpose of serving its customers. The website daelshoes.gr is simple and friendly to use and is designed to meet the specific needs of each user. To achieve your best service, it is important that you, our customer, understand that you must provide us with specific information regarding the processing of your order and which is safeguarded by us.

The processing of personal data is carried out in accordance with the provisions of the General Data Protection Regulation (GDPR 2016/679), any more specific national and European legislation for certain sectors, the greek legislation in force at the time on the protection of personal data, as well as on the protection of personal data and privacy in the electronic communications sector (Law 3471/2006, as applicable) and the decisions of the Hellenic Data Protection Authority (HDPA). The company has been adapted to the GDPR framework.

This Privacy Statement and the Terms and Conditions of Use of this website attached thereto describe the method of data collection from the website daelshoes.gr, the use of this data by us and the terms and conditions of use of this website. This Privacy Statement refers solely to your personal data, which you provide to us during your orders on this website.

What is personal data?

Personal data is information that directly or indirectly identifies you. Indirectly it means in conjunction with other information, such as, for example, your name, postal address, email address and phone number, or a unique device identification number.

Generally

The information that has been voluntarily given by the users of the mentioned website is used by Daelshoes.gr, for its users to have direct and effective communication with the store, to provide them with answers to specific questions they pose and finally to serve and execute their orders. The information collected by Daelshoes.gr through the website is intended to count its number of traffic,  to determine customer requirements for more products and to facilitate transactions with the company. Daelshoes.gr does not distribute to any other organization or partner not affiliated with Daelshoes.gr the e-mail addresses, or any other information concerning its users and customers, but only to direct partners in the order service process.

Collection of information

Daelshoes.gr designed its website so that its users can visit it without having to reveal their identity unless they wish. Visitors to our website are asked to provide us with their personal data only in case they want to order a product(s), register on our website and/or send an email to Daelshoes.gr.

Use of Information

Daelshoes.gr collects four types of information about users: (1) data that the user gives us when registering as a customer; (2) the data that the user gives us in order for his/her order to be executed by Daelshoes.gr, (3) data that the user gives us in contest entries that take place from time to time, (4) information that the user gives us when logging in through another platform (applications iOS,  android, Facebook,  Google). When filling in any order form on our website, you will be asked for your name, address, postal code of your area, your e-mail address, your telephone number, credit card details, the way of payment of the order. Additionally, you may be asked for more specific information,  such as shipping – delivery details of an order, billing information or details about the offer you have requested. Daelshoes.gr makes use of the information you give us during the electronic dispatch of the form, in order to contact you regarding (i) the delivery of the order to your place,(ii)to confirm and identify the customer in any necessary case, (iii)for new or alternative products offered by Daelshoes.gr, (iv)special offers of daelshoes.gr. You have the option to choose whether or not you want to receive such communications from Daelshoes.gr by sending your request via e-mail  to info@daelshoes.gr email address.
Access to the Information. Each order processing requires the collection of personal information, for the delivery or reservation of an order. Also the use of a credit card, for the charge of which documents are required to identify the identity of the legal owner the first and only time is ensured in each case. Any supporting documents and documents certifying and stating the identity of the customer remains strictly confidential and is controlled only by the responsible department of Daelshoes.gr. The presentation by you of your personal data means that you consent to this data being used by the employees of Daelshoes.gr for the reasons mentioned above. Daelshoes.gr requires its employees and the maintainers of its website to provide its users-customers with the level of security mentioned in this Privacy Statement. In no other case can Daelshoes.gr share with others the  your personal information without your prior consent, unless this is required through the legal  route. Please note that under certain conditions permitted or imposed by law or based on a court order, the collection, use and disclosure of your personal data, which have been collected online without your prior consent (for example in the case of a court decision).

Use of personal data

We will use your personal data for the purposes described above. We do not collect or process more or other types of personal data than is necessary to fulfill the respective purpose. We will only use personal data in accordance with the provisions of this privacy policy, unless you have specifically given your consent to another use of your personal data. If we intend to use your personal data which we process with your consent, for purposes other than those disclosed in that consent, we will inform you in advance and, in cases where the processing is based on your consent, we will use your personal data for a different purpose only with your permission.

Use of customer data for advertising purposes. To continuously improve and enhance our services, we may send you marketing emails related to our business that may be of interest to you. You can choose the types of communications you want to receive at any time by updating your email preferences. You can also unsubscribe at any time. The sending of SMS  to the mobile phone number, which you have provided to us during your order, is done in order to inform you about the progress of your order. You can choose through the account you have made on our website whether or not you want to receive promotional/promotional material via SMS. – Consent: We will not use your data for advertising purposes, unless you have given your prior explicit and free consent. – However, for existing customers, we may use the email address we have received from you in the context of our already existing customer relationship, to provide you with marketing materials related to similar products or services that you have previously requested,  use or maybe you are interested. You may, however, object to such use at the time of collection and each time a message is sent. In order to stop receiving emails for marketing purposes, follow the instructions within the email you receive.

Legal obligations and legal defense. We may need to use and retain personal data for legal and compliance purposes, such as preventing, detecting, or investigating a crime, preventing loss, fraud, or any other misuse of our services and IT systems. We may also use your personal data for internal and external audit requirements, information security purposes, or to protect or exercise our rights, privacy, security, property, or other persons.

Use of the home page www.daelshoes.gr This privacy policy also applies to the use of our website www.daelshoes.gr (“Site”), with the following privacy mechanisms and features.

Cookies

Daelshoes.gr can use cookies as part of the facilitation and operation of the services through its website.  Cookies are small text files, which  are sent and stored on the user’s computer, allowing websites such as Daelshoes.gr, to operate seamlessly and without technical anomalies, to collect multiple user choices, to identify frequent users, to facilitate their access to it, and to collect data to improve the content of the website.  Cookies  do not cause damage to users’ computers and the files stored on them. We use  cookies to provide you with information and to process  orders, but also allow us to present you with advertising & training information being relevant to your interests and needs. You must keep in mind that  cookies are absolutely necessary in order for the website www. daelshoes.gr to function properly and seamlessly.

Cookies are divided into the following categories:

– Necessary Cookies.  They allow the execution of basic functions of the site, such as adding products to the cart, storing products in the Wishlist, electronic payment. Without these necessary  Cookies, the smooth operation of the e-shop is directly affected, your personal navigation experience is limited as well as basic e-commerce functions  are under-functioning.

  • Cookies. These cookies remember your preferences when you browse our website, so that we can recommend the appropriate products based on your needs, thus helping you to find much more easily what you are looking for.
  • Performance cookies. Performance  cookies collect information about how visitors use our website. They allow us to see which pages they visit most often, let us know if they have a problem navigating, etc. These  cookies do not collect information that identifies the visitor as the information is aggregated and therefore anonymous. They are only used to improve the way Daelshoes.gr
  • Advertising cookies. These  cookies are used to provide advertisements relevant to you and your interests. They are also used to send out advertisements or offers that are more responsive to your needs, thus limiting unwanted and meaningless advertising messages. They also help us to measure the effectiveness of our advertising campaigns.
  • Analytics Cookies are a subset of functionality cookies and enable us to evaluate the effectiveness of the various functions of our website, thus constantly improving the experience we offer you.

Third-party vendors, including Google, may display advertisements of the Company on websites  on the internet, use  cookies  to update, optimize and display advertisements based on a previous visit of the user to the website www.daelshoes.gr
Daelshoes.gr may also use cookies   from your previous visit to its website for remarketing.

You can choose to opt out of such a use of cookies  by  Google by clicking  here. You can also set your Browser (chrome, Firefox  edge,  etc.),to inform you each time before a cookie is downloaded and to decide whether to download it or reject it. In this case, please note that you may not be able to take advantage of all its possibilities.
daelshoes.gr may use Google  Analytics features for display ads (e.g., remarketing, Google Display Network display reports, etc.).    Using Settings, visitors can opt out of Google Analytics for display ads and customize Google Display Network ads. Here are the available Google Analytics opt-out options for the web.
  Daelshoes.gr complies with  the  Google  AdWords Interest-Based Advertising Policy and restrictions for sensitive categories,  and:

daelshoes.gr and third-party vendors, including Google, use cookies together (such as the Google Analytics cookie) to update, optimize and display ads, in accordance with previous visits of some users to its website, to perform reports on how daelshoes.gr’s advertisements are displayed, other uses of advertising services, interactions with those ad impressions, and advertising services related to visits to the website daelshoes.gr. Daelshoes.gr may use data from Google’s interest-based advertising    or third-party audience data (such as age, gender and interests) with  Google  Analytics.

We reserve the right to change this cookie policy at any time. Any changes to this Cookies policy will take effect once the revised Cookies policy is available on our website.

Third-party advertisers and other businesses we work with may use their own Cookies to collect information about your activities on our website. We do not control these Cookies.

Transfers of undertakings

In connection with any reorganization, restructuring, merger or sale or other transfer of assets (joint “Business Transfer”), we will transfer data, including personal data, on a reasonable scale and as necessary for the Transfer of Business, and provided that the recipient agrees to respect your personal data in a manner consistent with applicable data protection laws. We will continue to ensure the confidentiality of any personal data and will inform the affected subjects before the personal data becomes the subject of a different privacy policy.

Processing of children’s personal data

The Company will not collect or process personal data of children under the age of 16 unless parental consent has been given, in accordance with applicable local law. If we become aware that a child’s personal data was accidentally collected, we will delete that data without undue delay.

Processing of sensitive data

We may, in some cases, process special categories of personal data about you (“sensitive data”). Sensitive data are defined as personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purpose of identifying a natural person, his or her health or sexual life or sexual orientation. For example, we may process sensitive data that you have made public. We may also process sensitive data, as appropriate, to support, exercise or defend legal claims. We may also process your sensitive data if you have freely given your prior explicit and separate consent, in a specific context for a specific purpose.

Correction, Modification or Deletion of Information

Daelshoes.gr allows its users to correct, change, supplement or delete data and information provided to Daelshoes.gr. If you choose to delete an information, Daelshoes.gr will act to delete that information from its files directly. For the protection and safety of the user Daelshoes.gr will try to make sure that the person making the changes is indeed the same person as the user. To access, change or delete your personal data, to report problems related to the operation of the website or to make any query contact Daelshoes.gr via www. daelshoes.gr or bye-mail  to the e-mail address info@daelshoes.gr. The change or correction of your personal data can also be done through the registration page of Daelshoes.gr. Please note that we will do everything possible to protect your personal data, but the protection of your password on our website is also up to you.

Transaction security

Daelshoes.gr is committed to ensuring the security and integrity of the data it collects about the users of its website. Daelshoes.gr has adopted procedures that protect the personal data that users provide to its website or provide by any other means (e.g. by telephone). These procedures protect user data from any unauthorized access or disclosure, loss or misuse, and change or destruction. They also help to certify that this data is accurate and used correctly. Your connection to it is secure because it uses TLS technology with a size of 256bit. TLS technology relies on a key code to encrypt the data before it is sent through the (TLS) connection. The security check between the data and the Server is based on the unique key code ensuring full communication.  The browsers Netscape Navigator, Internet Explorer, Mozilla Firefox, Opera, Safari  support the TLS protocol and it is suggested to use them to connect to the website of Daelshoes.gr.  

We apply the appropriate level of security and have therefore implemented reasonable physical, electronic, and administrative procedures to safeguard the data we collect from accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access to personal data transmitted, stored or otherwise processed. Our information security policies are closely aligned with widely accepted international standards and are regularly reviewed and updated whenever required to meet our business needs, changes in technology and regulatory requirements. Access to your personal data is granted only to staff or direct partners with the Company who are required to have such information to serve orders. In the event of a data breach breach containing personal data, the Company will abide by the applicable legislation regarding the notification of the breach.

Your legal rights

As a data subject you have certain legal rights relating to the personal data, we collect from you. The Company will respect your rights and will adequately address your concerns.

The following list contains information about your legal rights arising from applicable data protection laws:

  • Right to withdraw consent: Where the processing of personal data is based on your consent, you can withdraw this consent at any time.
  • Right to rectification: You can ask us to correct your personal data. We make reasonable efforts to retain your personal data that we hold or control and that is used on an ongoing, accurate, complete, current and relevant basis, based on the latest information available to us. You also can check and correct your personal data by logging into your personal account at daelshoes.gr
  • Right to restriction: You can ask us to restrict the processing of your personal data if: You question the accuracy of your personal data for the period that we will need to verify the accuracy, – The processing is illegal and you request the restriction of processing instead of the deletion of your personal data, – We no longer need your personal data,  but you need them to support, exercise or defend legal claims, or – You object to the processing for the period we verify whether our legitimate interests override yours.
  • Right of access: You may ask us for information about personal data we hold about you, including information about the categories of personal data we hold or control, for what purpose it is used, from where it was collected, if not from you directly, and to whom it has been disclosed, as appropriate. You can receive from us free of charge a copy of the personal data we hold about you. We reserve the right to charge an equitable fee for any further copy you may request.
  • Right to portability: At your request, we will transfer your data to another controller, where technically feasible, provided that the processing is based on your consent or is necessary for the performance of a contract. Instead of receiving a copy of your personal data, you can ask us to transfer the data to another controller, which you will indicate to us, directly.
  • Right to erasure: You can ask us to delete your personal data, where – personal data are no longer necessary in relation to the purposes for which they were collected or processed – you have the right to object to further processing of your personal data and you exercise this right – the processing is based on your consent,  withdraw your consent and there is no other legal basis for processing – your personal data has been unlawfully processed unless the processing is necessary – to comply with a legal obligation, which requires processing by us – in particular for legitimate duty obligations – to support, exercise or defend legal claims.
  • Right to object: You may object – at any time – to the processing of your personal data due to your situation, provided that the processing is not based on your consent but on our legitimate interest or on the legitimate interests of third parties. In this case, we will no longer process your personal data, unless we can demonstrate compelling legitimate reasons and an overriding interest in the processing or in the support, exercise or defence of legal claims. If you object to the processing, please specify whether you wish to delete your personal data or restrict processing by us.
  • Right to lodge a complaint: In the event of an alleged breach of applicable privacy laws, you can file a complaint with the data protection supervisory authority in the country where you live or in which the alleged infringement occurred.

Please note:

  • Time period: We will try to satisfy your request within 30 days. However, the time limit may be extended for specific reasons relating to the specific legal right or the complexity of your request.
  • Restrict access: In some cases, we may not be able to provide access to all or some of your personal data under legal provisions. If we refuse your request for access, we will inform you of the reason for this refusal.
  • Non-identification: In some cases, we may not be able to search for your personal data due to the identifiers you provide in your application. Two examples of personal data that we cannot look for when you provide your name and email address are: – data collected through browser cookies, – data collected by social networks if you have posted your comment under a pseudonym that is not known to us.

In such cases, where we cannot identify you as a data subject, we are unable to comply with your request to enforce your legal rights as described in this article unless you provide us with additional information that allows you to identify you.

  • Exercise of your legal rights: To exercise your legal rights, please contact us in writing, via email.

Retention of your personal data

In general, we will delete the personal data we collect from you if it is no longer necessary to achieve the purposes for which it was originally collected. However, we may be asked to store your personal data for a longer period of time due to legal provisions.
In addition, we will not delete all your personal data if you have asked us not to contact you in the future. For this purpose, the Company keeps records containing information about people who do not wish to be contacted in the future (e.g. through group emails). We categorize your requests as consent to store your personal data for the purposes of maintaining this file unless you give us different instructions.

Please address questions on the issue of data protection and any requests for the exercise of your legal rights to the data controller in the info@daelshoes.gr.

Periodic Changes

Daelshoes.gr constantly expand, update and improve its website, and the products and services related to it, will also update this policy. We recommend that you read this procedure at regular intervals in order to be informed of any changes to the content of this privacy policy. This policy will be amended from time to time without prior notice to users.

Acceptance of the Privacy Procedures applied by Daelshoes.gr

If you use this website, you accept and consent to this Privacy Statement as well as to the terms and conditions of use of the website announced through it.